Bagaimana caranya menghapus akun JOOX?

Apa itu JOOX?

JOOX adalah aplikasi streaming musik freemium dari Tencent. Salah satu fitur yang membuatnya ramah terhadap pengguna gratis adalah tugas-tugas untuk mendapatkan upgrade VIP tanpa biaya.

Alternatifnya adalah Spotify, Resso, Tidal, dan Deezer.

Apakah akun JOOX bisa dihapus?

Akun JOOX dan data pribadi penggunanya dapat dihapus. Saat ini hanya bisa dilakukan lewat permintaan melalui email.

Berdasarkan kebijakan privasinya berikut ini.

YOUR CHOICES / YOUR PRIVACY RIGHTS
You have various rights in connection with our processing of your personal information as may be granted under the local law applicable in the jurisdiction where you reside. If you wish to exercise one or more of these rights as may be granted under your local law, please contact our Data Protection Officer with your request at joox_dpo@tencent.com, and include your name, email and postal address, as well as your specific request and any other information we may need in order to provide or otherwise process your request.

Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.
Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified.
Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. In such case, we would mark stored personal information with the aim of limiting particular processing for particular purposes in accordance with your request, or otherwise restrict its processing.
Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you (such as to manage your online account).
Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. If you would like to withdraw consent, please contact us at joox_dpo@tencent.com.
Make a Complaint. You have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

Informasi akun JOOX dan syarat yang dibutuhkan

• Nama
• Username
• Alamat email
• Nomor handphone
• Password
• ID Joox
• Alasan penutupan akun JOOX

Cara menghapus akun JOOX

1. Kirim pesan baru menggunakan alamat email terdaftar di akun JOOX.
2. Ditujukan kepada Data Protection Officer JOOX di alamat joox_dpo@tencent.com, dengan alternatif customer servicenya pada support@joox.com atau feedback@joox.com.
3. Berikan judul yang berhubungan. Contohnya: “Request for JOOX data erasure” atau “Please delete my JOOX account”.
4. Isi email disertakan dengan informasi akun yang ingin dihapus. Seperti Nama pengguna, Alamat email, dan Angka ID JOOX.
5. Lampirkan screenshot halaman profil akun anda sebagai bukti tambahan.
6. Tunggu verifikasi tim support JOOX, apabila ada yang kurang akan diminta. Juga akan ditanyakan kenapa ingin menutup akunnya sebagai survey.
7. Ikuti arahannya sampai pembatalan akun disetujui.

Nama lain dari JOOX

• JOOX
• Joox Indonesia
• joox.com
• Tencent International Service Pte. Ltd.